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User Policy

Press On is a marketplace where you can sell your handmade press on nails, and beauty products directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on Press On. Please read on to find out more about your rights, as well as what is expected of you, as a seller.


This policy was published on September 29, 2020. This policy is a part of our Terms of Use. By opening an Press On shop, you’re agreeing to this policy and our Terms of Use.

1. Selling Basics

a. What can be sold on Press On

b. What can't be sold on Press On

c. Managing your Press On shop

d. Seller Standards

e. Selling Fees

2. Being a Member of the Press On Community

a. Creating and Uploading Content

b. Privacy and Protecting Personal Information

c. Communication Standards

  1. Messages
  2. Communities

iii. Communicating Cancellations

3. Feedback, Disputes, and Your Success

a. Reviews

b. Press On’s Case System

c. Your Seller Account and Press On’s Terms

d. Seller Protection

1. Selling Basics

Keeping in mind these basic requirements will set you up for success on Press On.

  1. What Can be Sold on Press On

Press On is a unique marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on Press On must be handmade or from an indie brand or indie artist.

Handmade items are items that are made and/or designed by you, the seller. 

If you sell handmade items, you agree that:

  1. All handmade items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
  2. You accurately describe every person involved in the making of an item in your shop in your About section.
  3. You are using your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites. 

If you are selling personalized or made-to-order items in the Handmade category, you agree that:

  1. All listings are available for purchase at a set price.
  2. If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.

We encourage you to be transparent about how your products were made and where your materials come from. You can disclose whether your items have social or environmental attributes, such as organic or recycled

  1. What Can't be Sold on Press On

Reselling is not allowed in the handmade category on Press On. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.

Keep in mind that members may flag listings that appear to violate our policies for Press On's review. Press On may remove any listings that violate our policies. Note that listing fees are non-refundable. Press On may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Press On statement. 

If you are raising money on behalf of a charity, you must obtain that charity’s consent. 

  1. Managing your Press On Shop

Your shop represents you and your business to the Press On community. It’s important that you, your items and your shop are honestly and accurately represented.

By selling on Press On, you agree that you will:

  1. Provide honest, accurate information in your about section.
  2. Honor your shop policies.
  3. Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by Press On’s policies, including our Anti-Discrimination policy.
  4. Accurately represent your items in listings and listing photos.
  5. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can email us at hello@pressonshop.com.
  6. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of shilling, manipulating search or circumventing Press On's policies.
  7. Not coordinate pricing with other sellers
  8. Do not copy other sellers’ designs without permission and giving proper credit to the original seller/nail artist
  1. Seller Standards By listing a product for sale on Press On you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Press On assumes no responsibility for the accuracy, labeling, or content of your listings.

Meeting Service Level Standards

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Press On may reach out to you if your shop fails to meet Press On’s Seller Service Level Standards. Read more here.

By selling on Press On, you agree to:

  1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. Read more in our Shipping Policy.
  2. Respond to Messages in a timely manner.
  3. Honor the commitments you make in your shop policies.
  4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help through our case system. 
  5. If you are unable to complete an order, you must notify the buyer and cancel the order. 
  1. Selling Fees

Sellers may be charged for using some of Press On’s services. There are fees associated with listing, selling, advertising, and certain other Press On products and features. We charge anywhere from 10-25% service fee per transaction made. It’s free to list on our website.

2. Being a Member of the Press On Community

At Press On, everyone is expected to treat fellow members of the Press On community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

  1. Creating and Uploading Content

As a member of Press On, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.
  1. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Press On user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Press On users with whom you interact. Your privacy policy must be compatible with this policy and Press On’s Terms of Use.

In particular, when you sell using our Services (subject to this Policy) or use Press On’s API (also subject to the Press On API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services.For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Press On-related communications or for Press On-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Press On policies and laws, you may not add any Press On member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If Press On and you are found to be joint data controllers of personal information, and if Press On is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Press On for the expenses it occurs in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.

  1. Communication Standards
  2. Messages

With Press On Messages, you have the ability to communicate directly with your buyers or other Press On members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;
  2. Harassing or abusing another member or violating our Anti-Discrimination Policy;
  3. Contacting someone after they have explicitly asked you not to; or
  4. Interfering with a transaction or the business of another member.

Interference Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Press On. Examples of interference include:

  1. Contacting another member to warn them away from a particular member, shop, or item;
  2. Posting in public areas to demonstrate or discuss a dispute with another member;
  3. Purchasing from a seller for the sole purpose of leaving a negative review;
  4. Maliciously clicking on a competitor's Promoted Listings ads in order to drain that member's advertising budget, also known as "click fraud."
  5. Creating or using an independent buyer account to maliciously upvote another shop’s negative reviews in order to position those reviews more prominently.

Harassment Any use of Press On Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or be an anti-discriminative language. If you receive a Message that violates this policy, please let us know right away.

  1. Communities

Communities  are public spaces provided by Press On where sellers can connect, but there are communication standards that must be followed. 

iii. Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer via email or direct messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

European Union Right of Withdrawal Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal may not apply to certain items like custom items or perishable goods. Rights with respect to digital items vary by EU member state. Read more about the EU Right of Withdrawal in this Help article.

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

3. Feedback, Disputes and Your Success

  1. Reviews

Reviews are a great way for you to build a reputation on Press On. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 100 day period.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

  1. Contain private information:
  2. Contain obscene, racist, or harassing language or imagery;
  3. Use anti-discriminative language;
  4. Contain prohibited medical drug claims;
  5. Contain advertising or spam;
  6. Be about things outside the seller’s control, such as a shipping carrier, Press On or a third party;
  7. Contain threats or extortion;
  8. Include shilling or otherwise falsely inflate a shop’s review score; or
  9. Undermine the integrity of the Reviews system.
  1. Press On’s Dispute System

The Case system is how order disputes are resolved at Press On. We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before messaging us about a dispute on Press On. For this reason, it is important that you fill out your shop policies and regularly respond to buyers’ email and messages. However, sometimes a case may be necessary, and Press On will work with you and the buyer to resolve it as quickly as possible.

Buyers may dispute a case for a non-delivery or a not-as-described item. You must respond to any disputes within three days or the time frame noted by Press On in the case. Press On may request your assistance in resolving a dispute opened against your shop. Press On reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the dispute system.

By using Press On’s case system, you understand that Press On may use your personal information for the purpose of resolving disputes with other members. If Press On determines that an item is not as described, you will be required to refund the order, including original shipping and return shipping.

  1. Your Seller Account and Press On’s Terms

In order to keep Press On safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Press On may take actions such as limiting visibility of your account, or placing restrictions or reserves on your payments account, in accordance with our Terms of Service, including this Policy and our Press On Payments Policy. When appropriate and permitted by law, Press On will communicate information to the affected seller about the issue.

In the event a shop sees an unusual spike in orders, particularly in a high demand category, a shop may see an increase or decrease in its search ranking. Often, if a shop sees an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility.

If Press On has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content or suspend or terminate your account (and any accounts Press On determines is related to your account) and your access to the Services. Generally, Press On will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.

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